Frequently Asked Questions
Got a question? We are here to answer!
A Government Subsidy known as The Wigs and Hairpieces service payment is a payment to people who suffer from temporary or permanent hair loss because of a medical condition or from certain cancer therapies. The payments are to reduce the cost of purchasing and maintaining a Wig or Hairpiece and obtaining Headwear such as hats and turbans.
To claim you
Must be a New Zealand citizen or ordinarily resident in New Zealand
and
have a current medical certificate with your NHI number, details of the hair loss condition and whether it is permanent or temporary from your specialist or general practitioner (GP)
Current entitlements
Entitlement inclusive of GST
Entitlement period
Adults over 18 years with permanent hair loss
$2330.66
9 years
Adults over 18 years with temporary hair loss
$408.88
1 year
Children under 18 years with temporary or permanent hair loss
$1226.66
3 years
or until you turn 18, if that happens first
The Entitlement period is time over which each grant applies from the time of your first claim. You can claim all or part of your entitlement at any time over the entitlement period.
More information is available on the Ministry of Health website: Click here
If you have a temporary loss of hair for example due to chemotherapy, then the likelihood is that the cost of a wig will be more than the value of the subsidy. Any headwear you need in addition will have to be paid for by you.
Hat Tricks focuses on those who prefer not to wear a wig, which includes nearly all men and a large number of women.
If you have permanent loss of hair for example due to cranial radiotherapy, surgery and alopecia, then the subsidy is generous enough in most cases to cover the cost of wig(s) and headwear
You can still purchase headwear through the website, but you will need to pay for this yourself.
The Government subsidy for temporary hair loss is $408.89 in any 12 month period, whether you use it on wigs and/or headwear. If 12 months have lapsed since your last claim was started, and you still are experiencing loss of hair, then you can apply for another grant. Just follow steps as if you were claiming for the first time.
I am spending my full $408.89 entitlement for temporary hair loss
From You – Signed Claim form: download this form and complete the highlighted areas: section 1 and sign and date the certification
From your Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.
Please email both these pieces of paperwork to sales@hat-tricks.co.nz or post to :
Hat Tricks
53 Fraser Street
Tauranga South
Tauranga
3112
No goods will be dispatched until we have paperwork that will qualify for payment of your claim.
I am spending part of my $408.89 entitlement for temporary hair loss and have not made a claim before
From You – Signed Claim form: download THIS FORM and complete section 1 (the eligible person) and sign and date the certification… we can do the rest.
From you Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.
Please email both these pieces of paperwork to sales@hat-tricks.co.nz or post to:
Hat Tricks
53 Fraser Street
Tauranga South
Tauranga
3112
No goods will be dispatched until we have paperwork that will qualify for payment of your claim.
I am spending part of my entitlement for permanent hair loss and have not made a claim before
From You – Signed Claim form: download THIS FORM and complete section 1 (the eligible person) and sign and date the certification… we can do the rest.
From your Hospital specialist/GP/ other related healthcare professional – medical letter: this is often a standard letter that cancer departments have. It should have your details on including your date of birth or your patient label. It must state your cause of hair loss (e.g. chemotherapy) and that this a temporary condition. It must be signed by the doctor, nurse or healthcare professional.
Please email both these pieces of paperwork to sales@hat-tricks.co.nz or post to:
Hat Tricks
53 Fraser Street
Tauranga South
Tauranga
3112
No goods will be dispatched until we have paperwork that will qualify for payment of your claim.
I am spending part of my entitlement for hair loss and have made a claim before
From You – Signed Claim form: download THIS FORM and complete section 1 (the eligible person); confirm it’s a subsequent claim in the claim section and sign and date the certification… we can do the rest'
Please email your completed claim form to sales@hat-tricks.co.nz or post to:
Hat Tricks
53 Fraser Street
Tauranga South
Tauranga
3112
No goods will be dispatched until we have paperwork that will qualify for payment of your claim.
To claim and purchase your headwear go HERE
On this page, we require you to fill out a form with your details. Within 1 working day we will get back to you with a credit for you to spend on our online store.
During the wait, you can shop our online store adding the products you wish to purchase to your cart.
Once you have received your credit and made your online order we then collect your order together and wait for you to send your paperwork through to us.
We require two pieces of paperwork, a Medical Certificate signed from your healthcare professional and a Ministry of Health Hair Loss Subsidy Claim Form signed by you. [Download One Here]. Your order will be dispatched once we receive the required paperwork.
Please email both these pieces of paperwork to sales@hat-tricks.co.nz or post to:
Hat Tricks
53 Fraser Street
Tauranga South
Tauranga
3112
Your remaining balance will stay on your account as a credit however this amount will expire when your entitlement period ends.
Yes, but we ask that you make an appointment to visit us as we also service clients needing wigs and offer them privacy.
Please call us on 022 328 5720 or email us to make an appointment time
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. WE DO NOT ACCEPT RETURNS ON HAIR OR HAIR ALTERNATIVE PIECES FOR HEALTH/ HYGIENE REASONS
To start a return, contact us at sales@hat-tricks.co.nz or call us on 022 3285720. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Follow our head measurement and sizing guides on the website.
No O/S means one size, or OFSA – one size fits all!
You simply need to click on the Rewards icon button at the bottom right-hand corner of our online store. Click Join Now then follow the instructions.
Visit our Loyalty Program page for more information.