TERMS AND CONDITIONS
All prices are in New Zealand Dollars and include GST
These payment options will appear during the checkout process
Windcave Visa, Mastercard Credit or Debit Cards & Account to Account Payment
If you are a new claimant, please follow the instructions online.
We will be in touch to by phone or email assist you through the process.
In order to qualify your claim, the Ministry of Health requires your original medical letter and signed claim form for audit purposes.
Please post both these pieces of paperwork to:
53 Fraser Street
No goods will be dispatched until we have paperwork that will qualify for payment of your claim. You may be asked to scan or email these in advance for us to verify that your paperwork fulfils the Ministry of Health requirements.
Under COVID Alert levels 3 and 4, we may accept scanned and emailed documents in order to facilitate dispatch of your headwear in a timely manner. You will be asked to post these as soon as possible and will be liable for the cost of goods received in the event that these are not posted to us within 10 working days of return to Alert Level 2 or lower.
See Government Subsidy for more information.
If you have claimed previously, please provide us with your date of birth and permission to check your subsidy balance. We will require an original signed claim form to prior to dispatching your order.
Once payment is received or your claim through the Ministry of Health is approved by us, we aim to dispatch your confirmed order within 5 working days.
Due to the seasonal nature of product, items may go out of stock and styles/colours be discontinued.
While we do our best to keep products up to date on our website, there may be times where a colour/style goes out of production without our knowledge.
In the event that we are out of stock of an item, our suppliers are unable to supply us or an item is no longer manufactured, we will offer you a substitution or alternative product of your choice to the same value of the unavailable item. If your purchase was made by credit card or account to account transfer, you will be offered a refund if there is no acceptable alternative.
It is important to contact us within 24hrs of placing your order if you wish to cancel.
Telephone 07 392 5720 during normal business hours Mon-Fri
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
WE DO NOT ACCEPT RETURNS ON HAIR OR HAIR ALTERNATIVE PIECES FOR HEALTH/ HYGIENE REASONS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.
Any exchange will have an additional delivery fee to be paid by bank deposit. There may be other charges which will be at our discretion and depend on the exchanged item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returned items must be odour-free, so it is very important to ensure there has been no exposure to smoke, food smells, perfume or other odours.
The item must not have been worn, washed or altered in any way.
You must send the item back in the original packaging with outer protection, and in the same condition as it was sent to you.
The item must not have been tampered with in any way, and have all original tags and labels attached.